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Privacy Policy

DigiTelPro respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://digitelpro.co.za/, or shop at our stores in Durban CBD and Morningside, Durban, South Africa.

1. Information We Collect

We may collect various types of information to improve your experience with DigiTelPro, including:

  • Personal Information: When you create an account, make a purchase, or contact us, we may collect information such as your name, email address, phone number, billing address, and shipping address.
  • Payment Information: When you purchase products, we collect payment details such as credit/debit card information. Payment information is securely processed through trusted third-party providers and is not stored by DigiTelPro.
  • Technical Information: We may automatically collect information about your device, browser, and IP address to enhance website functionality and improve user experience.
  • Cookies: Our website uses cookies to improve functionality, analyze site usage, and provide a better user experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to provide and enhance our services, including:

  • Order Processing: To fulfill your orders, process payments, and arrange for shipping or in-store pickups.
  • Customer Support: To respond to your inquiries, requests, or complaints.
  • Marketing and Promotions: With your consent, we may use your information to send updates, promotional offers, and newsletters. You can opt out of marketing communications at any time.
  • Website Improvement: To analyze website performance, identify trends, and enhance user experience.

3. How We Share Your Information

We may share your information with third parties in limited situations, such as:

  • Service Providers: With trusted partners who provide payment processing, shipping, and customer support services. These third parties have access to personal information only to perform specific tasks and are obligated to keep your data secure.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect DigiTelPro’s rights, or ensure the safety of users.
  • Business Transfers: In the event of a merger, acquisition, or sale of DigiTelPro, your information may be transferred to the new entity, which will continue to respect this Privacy Policy.

4. Data Security

We take your data privacy seriously and implement various security measures to protect your information from unauthorized access, disclosure, or misuse. However, please note that no method of online transmission or storage is 100% secure.

5. Your Rights and Choices

You have the right to:

  • Access and Update: Access, correct, or update your personal information through your account settings or by contacting us.
  • Delete: Request the deletion of certain information, subject to legal or contractual obligations.
  • Opt-Out: Opt-out of receiving marketing communications by following the unsubscribe link in our emails or adjusting preferences in your account settings.

6. Third-Party Links

Our website may include links to third-party websites, such as payment providers or social media platforms. We are not responsible for the privacy practices of these external sites, and we recommend reviewing their privacy policies.

7. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal information from children under 18. If we discover that we have unintentionally collected data from a child under 18, we will promptly delete it.

8. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The “Effective Date” at the top of this page indicates when the policy was last revised. Please review this page periodically for the latest updates.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: