Privacy Policy

DIGITEL PRO PRIVACY POLICY

Effective Date: 02 October 2025

 

1. INTRODUCTION AND SCOPE

This Privacy Policy explains how Digitel Pro (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects the personal information of our customers and website users (referred to as “you” or “user”).

By using our website (digitelpro.co.za), purchasing our new or pre-owned electronics, or interacting with us, you consent to the processing of your personal information as described in this policy, in compliance with the Protection of Personal Information Act (POPIA) of 2013.

 

2. PERSONAL INFORMATION WE COLLECT

We collect information necessary to process your orders, provide our services (including repairs and warranties), and manage our business operations. This information falls into three categories:

 

A. Information You Directly Provide

This is information you willingly give us when creating an account, placing an order, or requesting support.

  • Identity Data: Name, surname, email address, phone number, and physical/delivery address.

  • Financial Data: Payment details (though processed via secure third-party gateways, we receive confirmation of payment), and financial information required for Lay-By or third-party financing approvals (e.g., Mobicred, PayFlex).

  • Account Data: Username and secure, encrypted password.

 

B. Information Collected Automatically

When you browse our Website, we automatically collect certain technical and usage data.

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, and time zone setting.

  • Usage Data: Information about how you use our Website, including pages viewed, products searched for, and shopping cart contents. This is primarily done using cookies (see Section 5).

 

C. Product and Transaction Data

Data related to your purchases and device history.

  • Transaction Details: Order history, payment confirmations, and fulfillment information.

  • Device Data: The serial number or IMEI of the new or pre-owned device you purchased, which is essential for managing warranties and verifying ownership (including checking for network locks/blacklisting).

 

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following legitimate business purposes:

Purpose (POPIA Requirement) Type of Information Used
Fulfillment & Contract Identity, Financial, Transaction
To process your orders, arrange nationwide delivery, and facilitate returns and refunds.  
Warranty & Service Identity, Transaction, Device
To register your device for the applicable 1-year or 3-month warranty and manage any repair or replacement requests.  
Security & Compliance Identity, Account, Technical, Device
To verify your identity, maintain account security, prevent fraudulent transactions, and comply with POPIA and other South African laws (including tax requirements).  
Lay-By & Finance Identity, Financial
To manage your Lay-By agreement and facilitate third-party credit/financing applications (e.g., PayFlex).  
Marketing Identity, Usage
To send you promotional material, newsletters, and special offers on new and pre-owned devices, only where you have explicitly opted-in or where permitted by law.  
Improvement Technical, Usage
To analyze website performance, understand customer behavior, and improve our product offerings and online store experience.  

 

4. SHARING YOUR PERSONAL INFORMATION (THIRD PARTIES)

We will only share your personal information with third parties where necessary to operate our business or as required by law. We ensure that any third parties we share data with are also subject to appropriate data protection obligations.

  • Payment & Finance Providers: Information is shared with secure payment gateways (e.g., PayFast, PayFlex, Mobicred) to process transactions and financing applications.

  • Delivery Partners: Your name, address, and contact number are shared with courier companies (e.g., The Courier Guy) to deliver your order.

  • Legal/Regulatory Bodies: We will disclose information where required by law, court order, or governmental regulation (e.g., to authorities for fraud investigation).

  • Warranties: In some cases, device and purchase information may be shared with the official manufacturer or a certified repair agent to facilitate a warranty claim.

We will never sell your personal information to third parties for independent marketing or advertising purposes.

 

5. COOKIES AND TRACKING TECHNOLOGIES

Like most e-commerce sites, we use “cookies” to enhance your experience. A cookie is a small file placed on your device’s hard drive that stores information.

  • Essential Cookies: Required for the operation of our website, such as managing your shopping cart and keeping you logged in.

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around our website.

  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may impact your ability to use the Website and place orders.

 

6. DATA SECURITY AND RETENTION

A. Security Measures

We implement appropriate technical and organizational measures to prevent the loss, misuse, or unauthorized access to your personal data. These measures include:

  • Secure Socket Layer (SSL) technology for all payment and account pages.

  • Encrypted storage of sensitive information.

  • Restricted access to personal data for only necessary staff.

 

B. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (e.g., maintaining transaction records for tax and warranty purposes).

 

7. YOUR POPIA RIGHTS

Under POPIA, you have the right to:

  1. Access: Request a copy of the personal information we hold about you.

  2. Correction: Request us to correct or update any incomplete or inaccurate information we hold about you.

  3. Objection: Object to the processing of your personal information for direct marketing purposes (you can opt-out at any time).

  4. Deletion: Request the destruction or deletion of your personal information, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us using the details provided in Section 8.

 

8. CONTACT US

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact our Information Officer at: