Return, Refund and Exchange Policy
1. This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
2. This Policy covers returns, refunds and exchanges.
3. You may return any product within 7 days of purchase from the DigitelPro Website if:
• The item is not as described
• DigitelPro Product(s) is default or has Technical Fault
• You have concerns about the quality of the product ( the “return product” )
• There are any physical alterations.
• Accidental damage has occurred.
• There is evidence of abuse, negligence or user tampering/error.
• Lightning, water or infestation damage is evident.
• Liquid damage, cracked screens or visible signs of the unit having been dropped or damaged.
• Incorrect or incompatible components such as the power cord, charger or factory-fitted plug are used with the product you purchased from DigitelPro.
• A new item is unopened, undamaged and unused, with the original labels and stickers still attached;
• A Pre-Owned product is in the packaging it was sent to you in, and which is undamaged and in its original condition with all seals still intact (if applicable);
• The product is not missing any accessories or parts;
• Cancellation is done during the “cooling off” period of seven (7) days after responding to direct marketing;
• You return the product to DigitelPro, together with the invoice you received, by logging a return Within 7 days of delivery to you, or collection by you, of the unwanted product.
6. AFTER 7 days, you can only return a product if it is defective according to Section 44 of the Consumer Protection Act (CPA), meaning you can return it for your choice of repair or replacement within the first 6 (six) months of purchase and in line with our Returns Policy.
7. All Returned Products are subject to inspection by DigitelPro prior to Repairs or an exchange. The Returned Device will pass through the process of Booking in the device in store, have examined the Returned Product, assessed it in line with this Policy and validated your claim, we do not offer refund at any circumstances. We do exchange, Replacement or in store credits, if one wish for refund therefore the store will resell the device subject to market value and the current condition of the returned device in order to issue a refund.
8. If you have requested a refund or return and no fault is found, or the reported fault is a direct result of a software issue and which can be rectified, DigitelPro will take the necessary steps to rectify the fault and return your product to you in good working order.
9. You may also opt to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. If the price of the Returned Product is more than that of the Exchange product, DigitelPro will refund the balance to your card or original method of payment used on the original invoice. The value of the returned product is subject to market value and the conversations of the device.
10.DigitelPro may charge you a handling fee of up to 20% (twenty percent) if the packaging is opened, damaged or tampered with, or if the product or any components are missing or not in their original condition when sold to you. If any items are missing from the returned package, you may be charged for the additional value. 1
1.DigitelPro may charge a fee of R250 to facilitate the collection on the Returned Product. This is applicable to purchases made online, but not if the product is deemed to be faulty
