The After-sales Service Period
Until the customer’s date of receipt, which is entering the after-sales service period for one year.
1. Within 7 days after receipt of the goods, if the mobile phone has any problems with the motherboard, You can choose the same model with the specifications of goods replacement or repair. The appearance of the phone to be replaced must be free of wear and tear, If there is wear, only repairs can be provided. When replacement shall ensure that all accessories and packaging integrity (well packaged as it was initially)
2. Exceed 7 days after receipt of the goods, If the phone has any non-human damage, you can enjoy a free repair service.
3. NB: The following conditions are not covered under the warranty, in case of anything related to it the warranty has to be denied.
3.1. The warranty sticker on the motherboard is torn off and the motherboard is repaired, or any repair done without our concerns.
3.2. All man-made damages: Broken, water damages, burning act.
3.3. LCD display and camera cable are not covered by the warranty
3.4. The damage caused by accidental or natural wear: influential into liquid (discoloration after entering the water), crushing broken antenna, worn scratches, loose cable breakages, device peripherals such as home button (F.print), camera shaking, touch screen failure keyboard failure wear, high charge burned, or unstable home current burn… etc.
3.5. Any damage caused by Force Majeure or warranty change.
4. Mainboard three packs of performance failure tables:
failure of the specification list function;
no display/error/drainage diagram;
unable to boot, not a normal landing or communication;
no ringing, dialing error;
abnormal shutdown;
poor contact of the SIM card; key failure;
check for muted or abnormal volume.
• The Quality Maintenance Period
After more than one year, it will enter the quality maintenance period, and each repair will be charged at a preferential price.
CONDITIONS TO DIGITELPRO
Our main objective is to make our customers happy, anything that you are unhappy with we have exceptional consultants that will take care of you .with just a phone call away ….as our customers are always right.
• All brand new iPhone bought from
digitelpro have
12 months warranty.
• All pre-owned iPhones have 3 months
warranty.
• warranty does not cover, water damage,
lost or stolen iPhones.
• warranty only covers factory default
Automatic shutdown, iPhone on and off.
• Digitelpro only offer an exchange within 7 days after purchase.
• FOR Any factory defaults that occurred after seven days of purchase there is NO exchange.
• digitelpro can only replace the iPhone if
The factory defaults persist, replacement
of an iPhone takes a maximum of sixty days.
• If one wishes to have a refund after
7 days of purchase he/she can negotiate with digitelpro for reselling his/her
iPhone in order to hand cash. Reselling
the price depends on the market and the
the actual condition of the (device) iPhone.
LAY-BUY TERMS AND CONDITIONS
LAY-BY TERMS AND CONDITIONS
1. (DIGITELPRO) and the Purchaser, whose full name and address appear in the Schedule on the reverse hereof (hereinafter referred to as Mr/Mrs . . . . . . . . . . . . . . . . . . . . . ), hereby agree to the following terms and conditions with regard to the sale of the goods described in the Schedule
( Goods description . . . . . . . . . . . . . . . . . .);
2. You agree (i) to buy the Goods set out in the Schedule on lay-by; (ii) to pay for the Goods by making regular deposits until payment of the full purchase price, as set out in the Schedule; and (iii) that this agreement represents the entire agreement between You and the Seller DIGITELPRO;
3. You understand and agree that you will not become the owner of the Goods until you have paid the full purchase price for the Goods;
4. No interest will be charged on the lay-by, Instead we required an initial 40% of the total amount of the Goods to be paid in full as a deposit to open a laybuy account, the 40% paid include the admission fees which is R500.
5. You understand and agree that (i) the purchase price of the Goods includes tax at the current rate of tax;and (ii) if, at any time before you pay the full purchase price of the Goods, the tax rate is changed in relation to the supply of the Goods, we will be entitled to recover the tax increase from you prior to release of the Goods;
6. You must deposit the monthly instalments on or before the due dates indicated on the Schedule until the final payment date. All amounts must be deposited via direct payment into the bank account set out in the schedule;
7. The Seller shall furnish You with a copy of this agreement;
8. The Seller shall not increase the purchase price payable by you; or recover from you any amount in addition to the purchase price of the Goods;
9. You must collect the Goods within twenty (20) days of payment of the full purchase price, failing which a reasonable storage fee may be levied and or the Seller terminates this agreed as stipulated hereunder;
10. Goods may only be collected upon production of a copy of the layby agreement and valid identity document of the Purchaser;
11. At the Seller’s discretion, certain merchandise may not qualify for purchase as Lay-by Goods;
12. If you the purchaser terminate the agreement prior to its expiry date, the Seller shall within 14 business days refund you monies paid by you in terms hereof prior to the date of such termination and the refund cancellation penalty of 30% of the full amount paid will be charged to you and deducted from all monies paid prior, in case of any cancellations after the first installment which is the 40% deposit the seller shall within 14 days cancel the laybuy (30% cancellation fees still apply) and the fund to be redeemed or be credited. As a client you will be able to shop any items worth your credit in the store.
13. If You fail to fulfil your obligation to pay the balance of the purchase price in full by not later than the expiry date stated on the Schedule (expiry date: . . / . . / 20 . .), the Seller shall be entitled, 60 business days after the Expiry Date, to terminate this agreement and, in that event, the Seller shall refund 70% of the payments made by you within 5 business days of termination of the agreement;
14. If your contact details or address change, You must notify the Seller within seven (7) days of such change;
16.No failure or delay by a party to enforce or exercise a right in terms hereof will thereby be deemed to be a waiver or abandonment thereof;
15. You hereby consent that we may institute any legal proceedings that have to do with this agreement on your account, in the Magistrate’s Court, being any Magistrate’s Court that has jurisdiction over this agreement. We may, however, choose to institute action against you in any other court having jurisdiction;
16. In this agreement, personal information means any and all information that you give to us which is personal to you (for example: your name, identity number, phone number, etc.), which we may store and process;
21. We will keep your personal information only for as long as we need to or have to by law;
22. We may from time to time contact you by message, by phone or in any other way about other products and services which we consider may interest you unless you tell us that you would prefer not to receive such offers;
23. You agree and consent that we may disclose your personal information to:
23.1 any person working for DIGITELPRO;
23.2 any person to whom we transfer any of our rights or obligations under this agreement;
23.3 we may process your information to the extent permitted by law;
24. These terms and conditions may be amended from time to time, and in such a case the amended terms and conditions shall apply to you with immediate effect;
25. You must have the legally required capacity to enter into and be bound by these terms and conditions;
26. We will require proof of the Purchaser’s identity to initiate and complete the layby agreement and when the Goods are collected;
27. The Layby Agreement is regulated in South Africa by the applicable provisions of the Consumer Protection Act (68 of 2008).
28. You confirm that the terms and conditions, the meaning and consequences of this agreement have been presented and explained to you in a language that you understand. You also confirm that the risks relating to the agreement, as well as your rights and obligations, have also been explained to you;
29. We may at any time amend or replace these terms and conditions and if we do so it does not mean a novation of the agreement or any transaction or indebtedness (meaning that a new agreement does not automatically come into place);
30. Laybys may be excluded from certain promotions, such as one-day deals, Black Friday and new store opening deals as well as specific offers where limited quantities apply.
These will be noted in the promotion advertising communications. Please note, the item bought on layby is bought at the agreed price, and no correspondence will be entered into should that price change during the course of the layby agreement.
OVERVIEW
This website is operated by Digitelpro (pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Digitelpro (Pty) Ltd. Digitelpro Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions
(“Terms of Service”, “Terms”),
including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on portmoni. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 – Delivery policy
Delivery is done by means of a courier. The overnight courier is free and includes no insurance. For same day deliveries applicable in Durban only. We may not be liable for any product that is lost in transit unless insurance was requested and granted by us.
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of the courier company, Postnet.co.za thecourierguy.co.za. Tracking number will be provided upon request. Delivery usually is overnight but please allow up to 3 days for delivery.
SECTION 10 – Export Restriction
The offering on this website is available to South African clients only.
SECTION 11 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 13 – PERSONAL INFORMATION
Digitelpro Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://us-cdn.creamermedia.co.za/assets/articles/attachments/03569_promofaccestoinfoact2.pdf
SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 – Payments
Payment may be made via Visa, MasterCard, American Express Cards or by bank transfer into the digitelpro Pty Ltd bank account, the
details of which will be provided on request.
Card transactions will be acquired for digitelpro Pty LTD via YOCO payment gateway www.yoco.co.za who are the approved payment gateway for all South African
Acquiring Banks. YOCO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.yoco.co.za to view their security certificate and security policy.
Customer details will be stored by digitelpro Pty Ltd separately from card details which are entered by the client on Yoco’s secure site. For
more detail on Yoco refer to www.yoco.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
SECTION 16 – Responsibility
Digitelpro takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
SECTION 17 – Country of domicile
This website is governed by the laws of South Africa and digitelpro chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,
SECTION 18 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall digitelpro Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 20 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless digitelpro Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
SECTION 21 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa
SECTION 25 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 26- Company information
This website is run by digitelpro Pty Ltd based in South Africa trading as
Digitelpro with registration number 2020 / 478354/ 07 and director Lokofe ingange. Our registered address 320 Smith street, mercury house, durban, 4000
SECTION 28 – PRICE MATCH
Our Price Match offers are only VALID for offers where companies are registered in South Africa. For us to consider a price match, the offer needs to meet the following conditions but not limited to it :
-Company needs to be based and registered in South Africa
-Offer needs to match the exact offer of Digitelpro: This includes but not limited to color of the device, condition,spec, availability and price
SECTION 29– CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at manicl@digitelpro.co.za
or you can call us on 0655678337
